Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/replacement due to a damaged or faulty item. Please keep in mind that we do not offer refunds/exchanges because you ordered the wrong size, for change of mind or for uncontrollable delays in shipping times. Please reference the sizing charts before ordering any clothing item. Contact us if you have any sizing questions prior to ordering to ensure you order the correct size because we do not offer returns or exchanges due to sizing issues. Also, please note the shipping times on the product pages before ordering. 

To be eligible for a return/replacement, your item must be faulty and/or damaged. To start a return, please contact us via email at returns@aimhighshop.com. Please include pictures of your faulty or damaged item. If your return is accepted, we will send you a return shipping label. Items sent back to us without first requesting an RA (return authorization) will not be accepted and will not be refunded/returned to you.

You can always contact us for any questions regarding returns and refunds at returns@aimhighshop.com. None of the items you see on our website are printed until they are ordered.

Damages and issues
Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. TRS items, banners or custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund/replacement was approved or not. If approved, you’ll be automatically refunded on your original payment method or sent a replacement. Please remember it can take some time for your bank or credit card company to process and post the refund.